1. Digital product purchases
AHUEX products are delivered as digital downloads. Because a downloaded file cannot be physically returned, a change of mind after the product has been downloaded or used is generally not eligible for a refund, except where required by law.
2. When we will help
Contact us within 14 days of purchase if:
- you were charged twice for the same product;
- the file is corrupted, missing or cannot be downloaded;
- the delivered product is materially different from its product-page description;
- the stated compatibility or required format is wrong and we cannot provide a reasonable fix; or
- the purchase was unauthorised.
We may first offer a corrected file, replacement download or practical compatibility fix. If the issue cannot be resolved, we may approve a full or partial refund.
3. Usually not eligible
Refunds are normally not provided because you changed your mind after download, no longer need the asset, lack software clearly listed as required, expected an unlisted file or service, or used the product outside its documented compatibility. Customisation and consulting are not included in AHUEX purchases.
4. How to request a refund
Email hello@ahuex.com with the order email, order number, product name and a concise description of the issue. Do not send payment-card details. Payment-related refunds are processed through Lemon Squeezy, the Merchant of Record.
5. Mandatory rights
This policy does not exclude rights that cannot legally be excluded in your country. Lemon Squeezy may also apply its own fraud, chargeback and payment policies to the transaction.